FAQs – EnergeniX™
Welcome to the EnergeniX™ Help Center. Find answers to commonly asked questions about our premium stainless steel vacuum insulated bottles.
What is covered under the warranty?
All EnergeniX™ bottles come with a limited warranty from the date of retail purchase. The warranty covers manufacturing defects in material and workmanship.
Note: This does not cover damage caused by misuse, accidents, mishandling, or unauthorized modifications.
How long will my order take to arrive?
We aim to deliver your EnergeniX™ order within 7–15 business days, depending on your location. In rare cases, delays may occur due to unforeseen logistics issues. If that happens, we will notify you via email.
Are all EnergeniX™ bottles BPA-free?
Absolutely! All EnergeniX™ bottles are made with 100% food-grade 304 stainless steel, and are completely BPA-free and safe for everyday use.
Do EnergeniX™ bottles contain lead?
No. All EnergeniX™ products are completely lead-free and crafted with the highest safety and quality standards.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) as a payment option for your convenience.
What is your return policy?
We offer a 7-day return policy from the date of purchase.
To qualify for a full refund:
The product must be unused.
It must be returned in its original packaging.
For full details, please visit our Returns & Exchanges page.
How do I track my order?
After your order is shipped, you’ll receive an email with a tracking ID. You can use this number to track your order via our website or through the courier’s tracking portal.
Are EnergeniX™ bottles dishwasher safe?
Yes, all EnergeniX™ bottles are dishwasher safe. However, for long-lasting performance, we recommend hand washing with mild soap and warm water.
Do you ship internationally?
Yes, we ship internationally to select countries.
International orders may be subject to:
Shipping charges
Import duties or customs fees
For more info, contact our support team at support@energenix.in.
Can I customize my EnergeniX™ bottle?
At this time, individual customizations are not available.
However, we are constantly innovating with new styles, colors, and limited editions. Stay updated by following us on social media or subscribing to our newsletter!
Have more questions?
Reach us at: support@energenix.in
WhatsApp Support: +91 9579870328